Refund Policy

Last Updated: January 15, 2025

1. Overview

At SpeakFlow Academy, we are committed to providing high-quality communication training services. We understand that circumstances may arise that require cancellation of services. This Refund Policy outlines our procedures and terms for refunds and cancellations.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Satisfaction Guarantee

We stand behind the quality of our services. If you are not satisfied with your first coaching session, you may request a full refund within 7 days of that session. This guarantee applies only to the first session of any package purchased.

To qualify for our satisfaction guarantee:

• You must have attended your first scheduled session
• You must submit your refund request within 7 days of the session date
• You must provide specific feedback about your dissatisfaction
• No additional sessions may have been attended

3. Refund Eligibility by Package

Starter Package ($299)

For the Starter Package, the following refund terms apply:

• Before First Session: 100% refund minus a $50 processing fee if cancelled at least 48 hours before the scheduled first session
• After First Session: Eligible for satisfaction guarantee (see Section 2)
• After Second Session: Refunds are calculated on a pro-rata basis for unused sessions minus a $50 processing fee
• After Final Session: No refund available

Professional Package ($699)

For the Professional Package, the following refund terms apply:

• Before First Session: 100% refund minus a $75 processing fee if cancelled at least 48 hours before the scheduled first session
• After First Session: Eligible for satisfaction guarantee (see Section 2)
• After Multiple Sessions: Refunds are calculated on a pro-rata basis for unused sessions minus a $75 processing fee
• After 6 or More Sessions: No refund available

Executive Package ($1,499)

For the Executive Package, the following refund terms apply:

• Before First Session: 100% refund minus a $100 processing fee if cancelled at least 48 hours before the scheduled first session
• After First Session: Eligible for satisfaction guarantee (see Section 2)
• After Multiple Sessions: Refunds are calculated on a pro-rata basis for unused sessions minus a $100 processing fee
• After 10 or More Sessions: No refund available

4. Pro-Rata Refund Calculation

When eligible for a pro-rata refund, the refund amount is calculated as follows:

Example: If you purchased the Professional Package ($699 for 8 sessions) and completed 3 sessions:

• Price per session: $699 ÷ 8 = $87.38
• Unused sessions: 8 - 3 = 5 sessions
• Refund before processing fee: $87.38 × 5 = $436.90
• Refund after processing fee: $436.90 - $75 = $361.90

5. Non-Refundable Items and Services

The following items and circumstances are not eligible for refunds:

• Sessions cancelled by the client with less than 24 hours notice
• No-show appointments (failure to attend without prior cancellation)
• Custom speech writing services (once delivered)
• Recorded materials or downloadable resources (once accessed)
• Video recording analysis services (once completed)
• Group workshop or corporate training sessions
• Special promotional packages unless otherwise stated
• Services purchased with promotional discounts exceeding 50% off regular price

6. Session Cancellation and Rescheduling

Client-Initiated Cancellation

You may cancel or reschedule individual sessions according to these terms:

• More than 24 hours notice: Session may be rescheduled at no charge
• Less than 24 hours notice: Session may be forfeited or a $50 rescheduling fee may apply
• No-show: Session is forfeited with no refund or rescheduling option

Instructor-Initiated Cancellation

If we must cancel a session due to instructor illness, emergency, or circumstances beyond our control:

• We will provide as much advance notice as possible
• The session will be rescheduled at no additional cost
• If rescheduling is not possible, you will receive a full refund for that session
• If multiple cancellations by us cause significant disruption, you may request a full refund of unused sessions

7. Medical and Emergency Circumstances

We understand that unexpected medical issues or emergencies may arise. In cases of serious illness, hospitalization, or family emergency:

• Contact us as soon as reasonably possible
• Provide documentation if requested (medical certificate, etc.)
• We will work with you to either reschedule sessions or provide a prorated refund
• Processing fees may be waived at our discretion

Each case will be evaluated individually with compassion and flexibility.

8. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Us

Submit your refund request via email to [email protected] or call us at +1 (386) 571-1916. Include:

• Your full name
• Email address associated with your account
• Package purchased and purchase date
• Number of sessions completed
• Reason for refund request
• Any supporting documentation (if applicable)

Step 2: Review Process

We will review your refund request within 5 business days. We may contact you for additional information or clarification.

Step 3: Refund Decision

You will receive written notification of our refund decision via email. If approved, the notification will include:

• Refund amount
• Expected processing timeline
• Refund method

Step 4: Processing

Approved refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used for purchase.

9. Refund Processing Time

Once a refund is approved and processed on our end:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Please note that these timeframes depend on your financial institution's processing times, which are beyond our control.

10. Disputed Charges

If you believe you have been incorrectly charged, please contact us immediately before initiating a chargeback with your credit card company or bank. We are committed to resolving billing issues fairly and promptly.

Initiating a chargeback without first contacting us may result in:

• Suspension of services
• Termination of your account
• Inability to receive future services
• Potential legal action to recover costs and fees

11. Package Transfers

In some circumstances, you may transfer your unused sessions to another person:

• Transfer must be requested in writing
• A $100 transfer fee applies
• The new participant must meet eligibility requirements
• Transfer must be approved by SpeakFlow Academy
• No refunds are available for transferred packages

12. Extension of Service Period

Package sessions must typically be completed within:

• Starter Package: 3 months from first session
• Professional Package: 6 months from first session
• Executive Package: 12 months from first session

Extensions may be granted for legitimate reasons (medical issues, extended travel, etc.) with prior approval. Extension requests should be submitted in writing before the expiration date. A $50 extension fee may apply.

Unused sessions that expire due to the time limit are not eligible for refunds.

13. Group Workshops and Corporate Training

Refund policies for group workshops and corporate training differ from individual coaching packages:

• More than 30 days before event: Full refund minus $200 cancellation fee
• 15-30 days before event: 50% refund
• Less than 15 days before event: No refund

Custom corporate contracts may have different terms as specified in the service agreement.

14. Special Promotions and Discounts

Services purchased during special promotional periods may have modified refund terms:

• Promotional discounts may affect refund calculations
• Special offers may be marked as "final sale" with no refunds
• Specific promotion terms will be clearly stated at time of purchase
• If unclear, standard refund policy applies

15. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with a new "Last Updated" date.

However, any refund request will be evaluated under the policy that was in effect at the time of your purchase.

16. Exceptions and Special Circumstances

We understand that every situation is unique. While this policy outlines our standard procedures, we reserve the right to make exceptions in extraordinary circumstances.

If you believe your situation warrants special consideration, please contact us to discuss your specific circumstances. We are committed to treating all clients fairly and finding reasonable solutions when possible.

This Refund Policy should be read in conjunction with our Terms & Conditions and Privacy Policy. In case of conflict, the most specific applicable policy provision shall prevail.